Reference

What You Agree To When You Use ligadea

These Terms & Conditions set out how your account works on ligadea — what you can do, what we expect, and how disputes are handled. Access depends on local law and is available only where eligible under your region's rules.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessOne account per personSubject to change with notice
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ligadea What You Agree To When You Use ligadea
CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms is unclear or you need to raise a concern about your account — whether it relates to a DANA deposit, an OVO withdrawal hold, or a GoPay transaction dispute — our support team can walk you through the relevant rule. Use the channel that works best for your situation. Players in Bekasi and Tangerang reach our team the same way as anywhere else in Indonesia.

Live Chat Open the chat widget from your account dashboard. Our team can pull up your transaction history and walk through the specific clause that applies to your case.
Email Support Write to our support address for detailed Terms questions. Include your account ID and the section you are querying so we can respond with the exact rule that covers it.
Help Centre Our Help Centre has a dedicated Terms section with plain-language explanations of key clauses — account limits, wallet rules, and what happens when a dispute is raised.
POLICY STANDARDS

How We Uphold These Terms in Practice

These Terms are not just text on a page. Each clause connects to a real account process — from how we verify identity before a withdrawal clears, to how we handle a flagged GoPay transaction. Here is how the four core areas of policy work in practice on ligadea.

Account Security

Your account is protected by OTP verification on login. If we detect an unusual access pattern, we pause the session and send a verification request to your registered contact before anything proceeds.

Data Handling

We hold only the data needed to run your account — registration details, wallet identifiers for DANA, OVO or GoPay, and transaction records. We do not sell account data to third parties.

Retention and Deletion

Transaction and account records are retained as required by applicable law. You can request a copy of your data or ask about deletion timelines by contacting support with your account ID.

Dispute Process

If you believe a rule was applied incorrectly to your account — a withheld withdrawal, a blocked OVO transfer, a disputed round result — raise it via live chat first. Escalation steps are outlined in the Terms.

Common Questions About These Terms

These are the questions we hear most often about how the Terms & Conditions affect real account situations — from wallet payments to account closures and what changes when we update the rules.

Stop using your account before the effective date of the change and contact support. We will walk you through account closure or any outstanding balance steps before the new Terms take effect.

Yes. All wallet deposits and withdrawals via DANA, OVO or GoPay are subject to the payment rules section of these Terms, alongside each wallet provider's own policies for that transaction.

No. These Terms allow one account per person. Duplicate accounts are flagged during wallet verification and may result in both accounts being suspended while we investigate.

Send a data request to our support team via email with your account ID. We will confirm what data we hold and the applicable retention period under local law in your region.

It means access to certain features or markets may be restricted based on where you are located. We check eligibility at account level; if a feature is unavailable in your region, it will not appear in your lobby.

Raise the dispute through live chat with your round ID or transaction reference. Support escalates unresolved cases under the dispute process described in the Terms — response timelines depend on case complexity.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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