Reference

What You Agree To When You Use ligadea

These legal terms set out how your account, your data, and your activity on ligadea are handled — from the moment you open an account to every DANA, OVO, or GoPay transaction you make.

Account TermsPrivacy & DataDANA, OVO, GoPay Wallet RulesCookie PolicyJurisdiction Notice
ligadea What You Agree To When You Use ligadea
CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about our terms, want to request your account data, or need to report a policy concern, our support team handles those directly. Reach out through any of the channels below — we route legal and privacy queries to a dedicated team.

Team online

Live Chat

Open the chat widget from any page while logged in. Legal and privacy queries are flagged separately and handled by our policy team, not the general queue.

Email Support

Send your legal query or data request to our support email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — for faster matching.

Account Settings

Raise a data access or account closure request directly from your account settings page. No need to go through chat — submit the form and we confirm receipt within one business day.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data carefully and keep the scope narrow. Here is exactly what we do and how you can act on it at any time.

Data Handling

We collect only what is needed to run your account — name, contact, and wallet details like your DANA or OVO number. We do not sell this data or share it for marketing purposes.

Cookie Policy

We use session cookies to keep you logged in on mobile and desktop. Analytics cookies help us understand page load performance. You can adjust cookie preferences from the settings menu.

Account Security

Your account is protected by OTP verification on login and on any wallet change. If you switch from GoPay to a different wallet, a fresh OTP is sent to your registered mobile number before the change takes effect.

Your Rights

You can request a copy of your account data, ask us to correct it, or close your account entirely. Submit the request via account settings or email support — we act on verified requests promptly.

Common Questions About Our Legal Terms

These are the questions we actually get from people checking their rights, understanding their account agreement, or asking about data stored against their profile.

It applies to anyone who opens an account on ligadea where local law permits. If access is restricted in your region, the agreement does not apply and the account cannot be activated.

Yes. Submit a data request through your account settings or via email support. Include your registered name and wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.

We retain account data for the minimum period required by applicable legal and financial regulations. After that period, personal data is deleted from active systems in line with our retention schedule.

Linking a wallet adds your wallet ID to your account record so we can match transactions. We do not access your wallet balance or history beyond what is needed to confirm a specific deposit or withdrawal.

Raise it with us first through live chat or email, with your transaction reference. We check our records against the GoPay confirmation. If the dispute cannot be resolved, we direct you to the relevant escalation path.

Go to account settings and submit a closure request, or contact us via email. We verify your identity before closing. Any pending wallet transactions must settle before the closure is processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.