Reference

How ligadea Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your account, how we store it, and what rights you hold over it — including data connected to your DANA, OVO, or GoPay wallet.

Account data protectionWallet info: DANA, OVO, GoPayYour right to access or delete dataNo data sold to third partiesCookies explained clearly
ligadea How ligadea Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review what data we hold, correct something, or ask us to remove your account information, reach out through any of the channels below. Our team handles privacy requests alongside general account queries — so you do not need a separate form or a different contact path.

Live Chat Open the chat window in your account dashboard. Privacy requests are handled the same way as account support — no separate queue or special form needed.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your record quickly and respond accurately.
Account Settings Some data preferences — like cookie choices and communication opt-outs — can be managed directly inside your account settings without contacting support at all.
HOW WE PROTECT IT

Data Security, Cookies and Retention at ligadea

We apply access controls and encryption to the data held in your account. Cookie preferences can be adjusted from your browser or account panel. Data is kept only as long as your account is active or as required by applicable obligations — after that, we delete or anonymise it. You hold the right to know what we store, correct errors and request removal.

Encryption in Transit Data sent between your device and our servers — including wallet details for DANA or OVO — is encrypted. This applies whether you are on mobile browser or desktop.
Cookie Controls We use cookies to keep your session active and remember your preferences. You can review or turn off non-essential cookies at any time through your browser settings.
Data Retention Account data is kept while your account remains open. If you close your account, we retain only what local law requires, then delete or anonymise the rest.
Your Access Rights You can request a full copy of your personal data, ask us to correct inaccurate details, or submit a deletion request — all handled through our support channels.

Frequently Asked Privacy Questions

These are the questions we hear most often about how we handle personal data. If yours is not covered here, reach us through live chat or email and we will respond with the specific detail you need.

We collect your name, email, phone number and any payment identifier — like your linked DANA or OVO wallet — that you use to fund your account. Device and login data is also logged automatically.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not sell or pass wallet details to advertisers or unrelated third parties under any circumstance.

Contact us through live chat or email with your registered account name. We will locate your data record and send you a summary within a reasonable timeframe as required by applicable rules.

Yes. Submit a deletion request via live chat or support email. We will remove your data except for records we are required to keep under local law or for dispute resolution purposes.

Cookies keep your session running and save preferences like language and payment method. Non-essential cookies can be turned off from your browser settings or the cookie panel in your account.

We keep only what local law or our obligations require after closure. Everything else is deleted or anonymised. The exact retention window depends on applicable local rules at the time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.